COMMON QUERIES
We understand that shopping online can be trick sometimes. Check out our list of frequently asked questions below for some quick answers. If you don't find what you are looking for, please feel free to contact us about any questions or issues regarding our products or policy.
RETURNS AND EXCHANGES
-
No exchanges/refunds on pierced jewellery (earrings) due to hygiene reasons.
-
Returns and exchanges are accepted up to 7 days after the date of arrival.
-
How do I exchange or refund my jewellery?
-
Just email us at:
SHIPPING
-
Shipping is not included on purchases.
-
Shipping is not included on returns/exchanges.
-
Full payment of your order and shipping costs are required prior to shipping.
-
Standard shipping Australia wide 2 - 5 business days AU$30.00
-
Express shipping Australia wide next business day AU$40.00
-
Orders will be despatched the next day.
WARRANTY
-
All products have one year warranty against manufacturing faults, which in that case, a full refund will be issued as long as the item is returned. We do not accept products that have been damaged (metals and broken stones) by improper use. Shipping charges are not included.
MINIMUM ORDERS
-
Minimum order amount AU$500 + shipping
PAYMENT AND SECURITY
-
We accept payments by Paypal, all credit cards, Afterpay, and bank transfer. Your payment is made with secure shopping.