Returns and Exchanges

We want to make your jewellery shopping process a pleasure. Below is all the information you need to make the perfect jewellery purchase, if you have any queries, please contact us.

If you change your mind about a product, you can exchange the item in up to 7 days after the day of shipping, as long as the item is returned in perfect condition and original packaging. Faulty products can be exchanged within 7 days of the day of purchase, prof of purchase is required.

We will only swap or exchange items as long as we have them available in stock within 7 days after the day of purchase, if the item is not available, it can be exchanged for another available product of the same value.

No exchanges/refunds on pierced jewellery (earrings) due to hygiene reasons.

We reserve the right to deny unreasonable repairs, returns, and exchanges.